SENKO HOLDINGS

Basic approach

With regard to employee satisfaction, the SENKO Group believes that empowering employees to do their jobs in a state of excellent health and with a high level of motivation and engagement serves to boost the quality of their work while allowing the Group to provide better services to its customers. With regard to customer satisfaction, we believe that we can best satisfy customers and earn trust from society by adopting customers' perspectives, working continuously to improve quality, and developing and supplying products and services of the highest possible quality to customers.

Initiatives to boost work engagement

Administering an employee satisfaction survey

The SENKO Group administers an annual employee satisfaction survey, notifies workplace managers of the results, clarifies issues affecting the status quo, and puts the results to work to resolve those issues. By sharing information about problems affecting work and communication in each workplace, we are working to improve the workplace environment throughout our organization.

Hosting nationwide presentations of customer and employee satisfaction improvement activities

The Group holds Nationwide Presentations of Customer and Employee Satisfaction Improvement Activities to provide a venue where Group operating companies and workplaces can showcase their customer satisfaction and employee satisfaction efforts. We will continue to undertake initiatives to improve customer and employee satisfaction in ways that go beyond the framework of business groups while working to expand those initiatives.